The sooner the better! Once you know the date of your event, place your cake/dessert order. It is preferred to place a cake order at least 2 weeks in advance.
Do You Require A Deposit?
Yes. A 50% deposit is required to secure your order and date.
Can You Hold My Date Without A Deposit?
Unfortunately, your date cannot be secured without a deposit. The Velvet Crumb LLC accepts cash, all major credit cards and Zelle.
Do You Deliver?
Local deliveries in the Whitestone/Bayside area can be arranged. Unless an agreement has been discussed and agreed upon, the preferred way of receiving your cake/desserts is pick-up. There will be a delivery fee if delivery agreements have been made.
How Many Flavors Can I Pick?
For tiered cakes, you can select one flavor per tier. For cupcakes, you can select one flavor and filling (filling is optional) per dozen.
Do You Provide A Cake and/or Cupcake Stands?
Cake and Cupcake stands are not provided from The Velvet Crumb. I can make suggestions on cake stand sizes for your cake if needed.
What Is The Best Way To Care For My Cake After I Receive It?
The best way to care for your cake is to make sure it is placed in the refrigerator and taken out 30-40minutesbefore you cut the cake. If refrigeration is not an option, the cake must be kept away from direct sunlight or heat but can be kept in a cooled room for approximately two hours. The Velvet Crumb cannot guarantee your cake will not melt as it is covered in buttercream, so the BEST way to ensure your cake will be stable is to placeit in the refrigerator.
Does My Cake Need Refrigeration?
Yes! Please read above.
After I Pick Up My Cake, Where Is It Best To Place It In My Car?
Cakes should never be placed on the seat of a car. The best place for your cake to be transported is a cool and ventilated trunk (A/C is needed in warmer months) or on the floor of your car. Temperature is important! Make sure your car has the air conditioning on if it is warm outside. Do not have the heat on as it will melt the buttercream.
Is The Velvet Crumb A Nut Free Kitchen?
The Velvet Crumb is not a nut free kitchen.
What Is The Best Way To Learn About The Velvet Crumbs Terms And Conditions?
Before placing an order with The Velvet Crumb, please read the terms and conditions to determine if we are the right company for you. The Velvet Crumb’s Terms and Conditions can be found here.
